Troubleshooting
Topics:
Inside Wire Maintenance
Troubleshooting: Using the Network Interface Device (NID)
Locating the Problem
Inside Wire Maintenance
With Inside Wire Maintenance, Northeast Telephone Company
will maintain the inside wiring and jacks of your residence
or business.
Northeast will come to your location and test for problems.
If the problem is found in the wiring or jacks, Northeast
will replace or repair it at no charge. If the problem is
found in your equipment, Northeast will not charge you a
service call charge.
If you do not have Inside Wire Maintenance and Northeast
Telephone comes to your location and finds the problem to
be in your jacks or your equipment, you will be charged a
minimum $60.00 service charge. If the problem is in our network,
we will repair it at no charge.
To find if the problem is with Northeast Telephone’s network
or with your wiring or equipment please read the following
paragraphs on troubleshooting.
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Troubleshooting:
Using the Network Interface Device (NID)
Northeast Telephone has installed a plastic housing called
a telephone Network Interface Device (NID) at the point where
telephone service enters the house. This gray box provides
the two important functions for customers: it allows customers
to check their service, including telephones, and more important,
protects property from high voltage surges.
Customers will be asked to do some basic troubleshooting
when calling the Northeast Telephone Company office, which
in many cases may save time and the cost of a repair call
if you do not have the Inside Wire Maintenance program.
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Locating the Problem
Follow these easy, step-by-step directions:
1. Unplug a phone you believe works.
2. Locate the NID on the outside of your house and unscrew the cover fastener.
Swing the cover open.
3. Inside you’ll find a modular plug along with instructions
on how to test your phone.
4. Simply unplug the cable and plug your phone into the
jack.
5. You should have a dial tone. To test the phone, call
a number
6. If the problem you experience goes away, it is in one
of your telephone sets, the inside wiring or the jacks in
your home or business.
Customers with the Northeast Telephone Inside Wire Maintenance
program will have their problem repaired at no charge.
7. If the problem at the NID continues, try the test once
more using a different telephone set, if available. If the
problem still exists, then the problem may be in the telephone
company’s outside lines.
8. Please call 822-3697 or 869-3697 or 611 when calling
locally within your exchange to report the problem.
9. Once you have finished testing, unplug the telephone
set. Carefully and securely reconnect the modular jack. Close
the cover and tighten the screw until the cover is snug and
tight.
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If you have any questions, please contact
us.
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